The Process

1. First choose from one of the available options in the dropdown “Custom or Standard Design”. You can choose either a pure “Custom Design Request”; or choose one of our various standard custom garments made for a medical condition/device that needs protection. In both cases, we will work with you to specially pinpoint where you need the pads.
2. After completing your purchase our Custom Team will reach out to gather specific details about your custom garment. Unequal will then fully access your project to determine if we can successfully implement your request. Please be aware, custom work costs can exceed the purchase price of $249.95; depending on amount of padding requested and extent of work needed. We will provide you with a final cost estimate and your initial payment of $249.95 will be credited towards your order. If for some reason Unequal or you decline the project before we begin the work, you will receive a full refund.
3. If we have both agreed to move forward, we will exchange any necessary garments. If the custom work will be done to your own garment, you will ship it to Unequal with a pinned paper cut-out of the preferred pad location if it’s not simply an existing pad replacement. After receiving your garment, Unequal will determine which of our patented composite pads will best fit your intended protection. If we are adding protection to one of our garments, we may ship product to you to make a final determination on proper sizing. You can also send descriptive images or download our figure drawing here for additional explanation. Print and sketch the approximate location for the Unequal padding on the appropriate figure drawing. Scan and email the drawing and any images to: “customerservice@unequal.com” along with your order number in the Subject line of the email, or ship it along with your garment. If we need additional measurements, we will contact you for further information.
4. Download the Unequal Custom flyer for all the details regarding any “Custom Design Request”