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Your Athletes Gift Certificates Here
Free Shipping on all orders over $99
Real Customer Service 1-844-863-7825

Shipping & Returns

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.

Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. International Duties, Taxes and Fees will apply in addition to shipping costs to any out of state sales or returns.

Any import duties, VAT, tariff, taxes or handling fees due at the time of delivery are the sole responsibility of the receiving customer. If you are unsure about these charges, please contact your country’s Customs Office. Packing slips for international shipments cannot be marked as “gift” or with altered prices.

Free Shipping offers are only valid for U.S. delivery addresses in the 48 contiguous states.

PLEASE NOTE

Hidden, additional duties/taxes/fees may apply depending on your location.

*All Overnight Shipping must be received by 2:00 PM EST. Add one business day for orders placed after 2:00 EST.*

*Purchases made on Friday (after 2:00 EST), over the weekend or holidays, will be shipped on the next business day.*

  • AK/HI add one (1) day for delivery
  • AK/HI add an additional $5.00 to Next-Day Air rates
  • Large orders, heavy and oversized items may require additional shipping charges. Alaska and Hawaii: add $5.00 to rates listed above. Shipping charges are based on your total order amount. Typically, a higher order total equates to a heavier package. We understand there are exceptions.

RETURNS OR EXCHANGES

RETURN POLICY – For Product Purchased at Unequal.com

If you are not completely satisfied with your order, you may return the merchandise within 30 days of the purchase date. The merchandise must not be worn, washed or altered in any way and must have all tags attached. Please note shipping and handling charges are non-refundable.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

RETURN INSTRUCTIONS — WITH AN EXISTING (OR BY CREATING AN) UNEQUAL ACCOUNT

  1. See the upper right corner for “Sign-in” or a “Person icon” on mobile site
  2. Sign-in, or make a new account with the same name and e-mail address used at the time of purchase
  3. After signing in successfully you will land on the “Orders” page and see a list of all your “Completed” orders
  4. Find the order you wish to return, then click the small text “Return Items?” located near the “Completed” gray box (Only orders within 30 days of the purchase date are eligible for return)
  5. Fill out the required details regarding your return: “Quantity to Return”, “Reason”, and “Refund or Exchange”
  6. Click “Submit Return Request”
  7. Check that you have received an e-mail confirmation with the subject line… “"Your Return Request on Unequal® Technologies Company”
  8. Prepare your item for return. Include the product, original packing slip, or a written note referencing your order number
  9. Use the shipping carrier of your choosing to return the merchandise to the store address below (Please note: shipping and handling charges are non-refundable)

RETURN INSTRUCTIONS — WITHOUT AN UNEQUAL ACCOUNT

  1. Orders within 30 days of the purchase date are eligible for return
  2. Prepare your item for return. Include the product, original packing slip, or a written note referencing your order number. Request a refund or exchange on the items included
  3. Use the shipping carrier of your choosing to return the merchandise to the store address below (Please note: shipping and handling charges are non-refundable)

You may also Contact Us, call 1-844 863-7825 or email info@unequal.com, with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return any items within 30 days of purchase

STORE LOCATION

Unequal® Technologies Company
10 LaCrue Ave
Glen Mills, PA 19342

Email: info@unequal.com
Phone: 610-444-5900
Toll Free: 1-844 863-7825
FAX: 610-444-5911

RETURN POLICY – For Product Purchased at an Authorized Unequal Dealer

Please return your product to the Authorized Unequal Dealer from whom you purchased the product, per their return policy.

RETURN POLICY – Manufacturing Defects

For any manufacturing defects on purchased product that occur within one year of purchase, please contact us by calling 1-844 863-7825 or email info@unequal.com, with details about the product you would like to return. We will respond quickly with instructions for how to return items, along with proof of purchase and purchase date.  More details on our Product Limited Warranty can be found here.

DISCLAIMER: Unequal reduces risk of head injury, compared to no head protection. Leading medical doctors, PhD’s and scientists have concluded that a reduction in acceleration correlates with a reduction in concussion risk. Any player in any activity, game, or sport, can sustain a head injury even with head protection, and that no helmet, pad or Unequal product can prevent concussions or eliminate the risk of these injuries. See full product warning at unequal.com.
Kevlar® is a registered trademark of E.I. du Pont de Nemours and Company or its affiliates (“DuPont”). Use of the Kevlar® mark herein is for source identification only and does not indicate or imply any license, affiliation, endorsement, or sponsorship of Unequal’s products by DuPont.

All registered trademarks are the property of their respective owners.

No imagery or logos contained within this site may be used without the express permission of Unequal.

CHEST PROTECTION: Unequal Commotio Cordis chest protection products were granted an IFU claim by the FDA.

HEAD PROTECTION: Unequal head protection products have not been evaluated by the FDA. These Head Products are not intended to diagnose, treat, cure, or prevent any disease.

PATENTED WORLDWIDE, VIGOROUSLY ENFORCED.

*Shipping timeframe estimates are for the 48 contiguous states only, does not include Hawaii, Alaska or International. Any import duties, VAT, tariff, taxes or handling fees due at the time of delivery are the sole responsibility of the receiving customer. If you are unsure about these charges, please contact your country’s Customs Office. Packing slips for international shipments cannot be marked as “gift” or with altered prices.

*We Stand Behind Any Unequal Product. Try it For 30 Days. If it doesn't perform as we say, if you are not satisfied for any reason, simply return it (as per our return instructions found at the bottom of any of our web pages) for a prompt and courteous refund, no questions asked. This guarantee is limited to any product bought through this website.

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